| Home |
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About the Configuration Console
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| Configure |
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Users and Permissions |
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Groups |
Using Contact Groups
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Roles |
Working with Roles
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Roles and Permissions |
Working with Roles
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Teams |
Working with Teams
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Users |
Working with Users
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Organization Profile |
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Account Information
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Entering Account Information
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Application Setup |
Setting Up the Application
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Business Hours |
Setting Up Hours of Operation
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Currencies |
Working with Currencies
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Departments |
Working with Departments
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Employment Types |
Creating an Employment Type
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Languages |
Setting Up Languages
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Org Chart |
Working with Organization Charts
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Organizational Units |
Defining Your Organization
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Slave Tenants |
Creating a Slave Tenant
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Supporting Organizations
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Working with Supporting Organizations
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Time Zones
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Working with Dates, Times, and Time Zones
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Security Controls |
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Allowed File Extensions
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Working with Attachment Types
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API Keys |
Working with API Keys
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Authentication Providers |
Working with ADFS/SAML
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External Logins |
Viewing a List of Users with External Logins
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Security and Session |
Setting Up User Login
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Communication Templates |
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Communication Manager
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Working with the Communication Manager
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Score Card Configs |
Using the Score Card
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Surveys |
Setting Up Surveys
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Email Configuration |
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Mail Boxes
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Working with Email Inboxes
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Servers
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Working with Email Servers
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Cache Management
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Clearing the Cache
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Announcements |
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Announcements and FAQs
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Alerts |
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About Alerts
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| Build |
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Automation Tools |
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Escalation Schedules
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Creating an Escalation
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Metadata Validation Config |
Working with Metadata
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Metadata Validation Run |
Working with Metadata
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Metadata Auto Fix (BETA) |
Working with Metadata
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Object Matching Lists |
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Object Templates |
Using Business Object Templates
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Quick Actions |
Viewing a List of Quick Actions for a Business Object
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Saved Searches |
Using Saved Search
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Watch Lists |
Using the Watch List
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Business Objects |
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Working with Business Objects
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Object Explorer |
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Viewing a Layout for a Business Object or a Pick List
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Validation Business Objects |
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Using Validation Business Objects
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Workflow |
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Workflow Instances
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Working with Workflow Instances
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Workflows |
About Workflows
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Charts and Graphs |
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Calendars |
Configuring the Change Calendar
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Gantt Charts |
Creating a Gantt Chart
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Dashboards |
Working with Dashboards
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Counters
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Using Counters
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Global Constants |
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Default Global Constants
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Mobile Layouts |
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Configuring Mobile Layouts
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Page Layouts |
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Assigning Layouts (Workspaces) to Roles
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Pick Lists |
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Using Pick Lists
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Reports |
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Working with Reports and Report Management
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Search Tools |
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Saved Searches |
Using Saved Search
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Filter Searches |
Working with Filter Panels for Searching
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Full-Text Indexes |
Configuring Search
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User Interface Styles |
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List Settings |
Working with Lists
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Highlighter Styles
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Using Highlighter Styles
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Style Editor |
Using the Style Editor
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Self Service |
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Home Page
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Changing the Default Look of the Self-Service Portal
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Tabs |
Changing the Tabs on the Self-Service Portal
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Configure Access |
Configuring Request Offering Access
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HEAT Development Project |
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Projects |
Using the Service Manager Development Project
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Transaction Details |
Using the Service Manager Development Project
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Transaction Sets |
Using the Service Manager Development Project
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HEAT Development Package |
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Packages |
Using the Service Manager Development Project
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| Extend |
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Integration Tools |
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Data Import Connections |
Data Import Connections
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Data Export Connections
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Exporting Data
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Integration Log |
Viewing the Integration Log
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Integration History
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Viewing the Integration Status and History
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Integration Queue
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Viewing the Integration Status and History
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LDAP Import Log
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Viewing the LDAP Import Log
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LDAP Settings
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Configuring LDAP Settings
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Remote Host Connections
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Using the Run Program for the Remote Host
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Web Service Connections (BETA) |
Working with Web Service Script Integration
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WSDL and Script Repository |
Working with the WSDL and Script Repository
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Voice Integration |
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Activity Call Results
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Agent Skills
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Configuring Agent Voice Settings
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Hybrid Configuration
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Hybrid Configuration
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Skills |
About Customizing Your HEAT Voice-to-Ivanti Service Manager Integration
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Skill Groups
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Creating Skill Groups
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Synchronization Status |
Synchronizing the Voice Status
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HEAT DSM Integration |
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Working with DSM
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SAP Integration |
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Configuring SAP® Integration
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HEAT Discovery |
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Getting Started with Discovery
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HEAT API |
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Working with the Web API
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| Monitor |
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Application Logs |
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CMDB Baseline Log
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Viewing the CMDB Baseline Log
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Integration Log |
Viewing the Integration Log
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LDAP Import Log |
Viewing the LDAP Import Log
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Logging Configuration |
Viewing the Logging Configuration
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Service Log
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Run Program History
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Using the Run Program / Export History Workspace
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Transaction Audit Log |
About the Transaction Audit Log
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System Audit History |
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About Accessing the Audit History
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Patch Logs |
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Viewing the Patch Log
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Scheduled Jobs |
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About the Schedule Entry and Scheduled Jobs Workspaces
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Security History |
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Working with Security History
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